Public Safety & Security

Security programs are often judged by how well they respond when something goes wrong. Response matters and hospitals must be ready to manage violence, threats, access control concerns, emergency codes, investigations, visitor issues, disruptive behavior, and requests for staff assistance. But the most effective programs are also built around what happens before the call is made. Before a call is needed. In healthcare, public safety is not separate from patient care. It prote

How hospitals can manage unverified threats, protect people, and prevent false reports from driving the response. A recent article in Becker’s Hospital Review highlighted a troubling issue for healthcare leaders: hospitals are facing an increase in swatting calls. The article pointed to recent incidents in Wisconsin, including threats involving Marshfield Medical Center and Emplify Health by Gundersen, and outlined why swatting creates risk for hospitals, staff, patients, law